Platinum Support
Priority Access, Dedicated Team
Available as an add-on during checkout with any paid plan. Most Platinum tickets get a first response in under 2 hours — from a named account lead who already knows your setup, not a queue.
What's included with Platinum Support
- ✓General review of the issue
- ✓Access to knowledge base articles
- ✓Regular product updates and fixes
- ✓Dedicated account team
- ✓Priority email support, unlimited communication
- ✓Priority bug review and updates
- ✓Optional quarterly briefing call with Product Management
- ✓Feature requests as priority roadmap input